Privacy Policy

About the Policy

BulaTripAdviosr has implemented this Privacy Policy to provide information in advance about what kinds of personal data we may collect or hold, how we collect, hold, use and disclose that personal data. If you wish to make any inquiries regarding this Privacy Policy, you should contact our Privacy Officer via contact email.

Collection of personal data

At all times we try to only collect the data we need for the particular function or activity we are carrying out.

We collect Personal data about you for our business functions and activities, in order to operate our business efficiently and to market our products and services for the benefit of our customers.

We may collect, hold and use your personal data:

• to identify and communicate with you
• to enable us to provide you with the requested information, products or services
• to match and allocate a student and a tutor
• to develop a personalised tutoring program, learning plan and session for a student
• to assess and track a student’s progress
• to provide a student with individual feedback following a tutoring session
• to provide a student with access to a tutoring session recording
• to otherwise assist customers by providing them with information and support
• to collect and process payments
• to help us to manage and enhance products or services we provide to you
• to help us to manage and enhance goods and services we procure from our suppliers and subcontractors
• to help us manage and respond to a general or specific shareholder inquiry
• to process share applications and service shareholders’ needs
• to provide facilities and services a shareholder may request
• to carry out appropriate administration in relation to our shareholders and our share registry, including submitting listing applications to, or responding to enquiries from, corporate regulators
• to personalise and customise your experiences on our Website
• to manage and administer any account you may hold with us
• to manage and maintain credit accounts for the provision of goods or services on credit
• to promote and market our products and services to you
• to provide you with information that we believe may be of interest to you or that you may be interested in receiving, including advertising material, regarding us, our clients, and our business partners
• to conduct research for the purposes of improving existing products or services or creating new products or services
• to help us research the needs of our customers to enable us to market our products and services with a better understanding of your needs and the needs of customers generally
• to analyse our shareholder base and for product development and planning
• to notify and assess insurance claims, pay settlements and finalise claims, and determine liability
• to protect you and us from fraud
• to provide for the safety and security of workers and onsite visitors
• to help us manage our business operations
• for business support purposes including maintenance, backup and audit
• to process any job application submitted by you
• to respond to any queries or complaints you may have
• to investigate, review, mitigate risks associated with, and inform you of, a data or other security breach involving your personal information, or
• to comply with our statutory and legal obligations.

We may aggregate personal data for reporting, statistical, and analysis purposes, and for business and service improvement purposes. This allows us to better inform ourselves and anticipate our customers’ preferences and requirements, and to monitor and improve the effectiveness of our business, products, and services.

We always reserve the right to monitor, review and/or disclose any information as necessary to satisfy any applicable law, but we have no obligation to monitor the use of the Website or to retain the content of any user session.

You consent to us using your Personal Information in the above ways and as set out in this Privacy Policy.

We may otherwise collect, use or disclose your Personal Information where the collection, use or disclosure is:

• in accordance with this Privacy Policy or any agreement you enter into with us, or
• required or authorised by law, including without limitation the Fijian Privacy Principles under the Privacy Act

Collecting sensitive information

Sometimes we may need to collect sensitive information about you, for example, to handle a complaint. This might include information about your health, racial or ethnic origin, political opinions, association memberships, religious beliefs, sexual orientation, criminal history, genetic or biometric information.

Indirect collection

In the course of handling and resolving a complaint, data breach notification, review or an investigation, we may collect personal information (including sensitive information) about you indirectly from publicly available sources or from third parties such as: your authorised representative, if you have one applicant, complainants, respondents to a complaint, investigation, application or data breach notification or the third parties’ employees and witnesses.

We also collect personal information from publicly available sources to enable us to contact stakeholders who may be interested in our work or in participating in our consultations.

Collecting through our websites

The BulaTripAdvisor website is hosted in Fiji. There are several ways in which we collect information though our website.

Collecting through our websites

The BulaTripAdvisor website is hosted in Fiji. There are several ways in which we collect information though our website.

Web analytics

We use our own tool to collect data about your interaction with our website. The sole purpose of collecting your data in this way is to improve your experience when using our site. The types of data we collect with these tools include:

• your device’s IP address (collected and stored in an anonymized format)
• geographic location (city)
• referring domain and out link if applicable
• search terms and pages visited on our website
• date and time when pages were accessed on our website

Cookies

Cookies are small data files transferred onto computers or devices by websites for record-keeping purposes and to enhance functionality on the website.

Most browsers allow you to choose whether to accept cookies or not. If you do not wish to have cookies placed on your computer, please set your browser preferences to reject all cookies before accessing our website.

Email lists, registrations and feedback

We will collect information that you provide to us when signing up to mailing lists and registering for our events, or when submitting feedback on your experience with our website.

Social networking services

We use social networking services such as Twitter, Facebook and YouTube to communicate with the public about our work. When you communicate with us using these services, we may collect your personal information, but we only use it to help us to communicate with you and the public. The social networking service will also handle your personal information for its own purposes. These services have their own privacy policies. You can access the privacy policies for Twitter, Facebook and YouTube (a Google company) on their websites.

Disclosure

Common situations in which we disclose information are detailed below.

Complaints and Reviews

If you make a privacy or Freedom of Information (FOI) complaint or apply for an FOI review, we will usually give a copy of the complaint or application to the respondent and, where relevant, affected third parties.

If a complainant or applicant requests that only limited information is disclosed to the respondent, we may not have enough information to be able to fairly proceed with the matter. The respondent must have sufficient information to respond to the matter in a meaningful way.

Disclosure of personal information overseas

Generally, we only disclose personal information overseas so that we can properly handle the complaint or application. For example, if:

• the complainant or respondent to a complaint is based overseas
• an Australian-based respondent is a related body corporate to an overseas company

Web traffic information is disclosed to Google Analytics when you visit our websites. Google stores information across multiple countries.

When you communicate with us through a social network service such as Facebook or Twitter, the social network provider and its partners may collect and hold your personal information overseas.

Data Quality

To ensure that the personal information we collect is accurate, up-to-date and complete we:

• record information in a consistent format
• where necessary, confirm the accuracy of information we collect from a third party or a public source
• promptly add updated or new personal information to existing records
• regularly audit our contact lists to check their accuracy.

We also review the quality of personal information before we use or disclose it.

Data Security

We take steps to protect the security of the personal information we hold from both internal and external threats by:

• regularly assessing the risk of misuse, interference, loss, and unauthorised access, modification or disclosure of that information
• taking measures to address those risks, for example, we keep a record (audit trail) of when someone has added, changed or deleted personal information held in our electronic databases and regularly check that staff only access those records when they need to
• conducting regular internal and external audits to assess whether we have adequately complied with or implemented these measures.

Access in your own data

UUnder the Privacy Act you have the right to ask for access to personal information that we hold about you, and ask that we correct that personal information. You can ask for access or correction by contacting us and we must respond within 30 days. If you ask, we must give you access to your personal information, and take reasonable steps to correct it if we consider it is incorrect, unless there is a law that allows or requires us not to.

We will ask you to verify your identity before we give you access to your information or correct it, and we will try to make the process as simple as possible. If we refuse to give you access to, or correct, your personal information, we must notify you in writing setting out the reasons.

If we make a correction and we have disclosed the incorrect information to others, you can ask us to tell them about the correction. We must do so unless there is a valid reason not to.

If we refuse to correct your personal information, you can ask us to associate with it (for example, attach or link) a statement that you believe the information is incorrect and why.

Submit your complaint

If you wish to complain to us about how we have handled your personal information you should complain in writing. If you need help lodging a complaint, you can contact us.

If we receive a complaint from you about how we have handled your personal information we will determine what (if any) action we should take to resolve the complaint.

If we decide that a complaint should be investigated further, the complaint will usually be handled by a more senior officer than the officer whose actions you are complaining about.

We will assess and handle complaints about the conduct of an Aussie Tutor officer.

Marketing

You consent us to use your personal information to send you promotional material, about us or our products and services, as well as the products and services of our related entities and third parties, now and in the future. You also consent us to send you such information by means of direct mail, email, SMS and MMS messages.

If you do not want to receive marketing information from us, you can unsubscribe in any of the following ways:

• clicking on the ‘Unsubscribe’ or subscription preferences linked in a direct marketing email that you have received from us
• logging into your account on the Website and editing your communication preferences
• contacting us using the contact details specified below.

How to contact us:

You can contact us by:

Email:	[email protected]
Telephone:	+679 9992866
Post	4 Wailoaloa Road, Martintar, Nadi, Fiji

We acknowledge here that we have taken the above information with some modifications from The Fijian Information Law.