About the Policy
Collection of personal data
At all times we try to only collect the data we need for the particular function or activity we are carrying out.
We collect Personal data about you for our business functions and activities, in order to operate our business efficiently and to market our products and services for the benefit of our customers.
We may collect, hold and use your personal data:
We may aggregate personal data for reporting, statistical, and analysis purposes, and for business and service improvement purposes. This allows us to better inform ourselves and anticipate our customers’ preferences and requirements, and to monitor and improve the effectiveness of our business, products, and services.
We always reserve the right to monitor, review and/or disclose any information as necessary to satisfy any applicable law, but we have no obligation to monitor the use of the Website or to retain the content of any user session.
We may otherwise collect, use or disclose your Personal Information where the collection, use or disclosure is:
Collecting sensitive information
Sometimes we may need to collect sensitive information about you, for example, to handle a complaint. This might include information about your health, racial or ethnic origin, political opinions, association memberships, religious beliefs, sexual orientation, criminal history, genetic or biometric information.
In the course of handling and resolving a complaint, data breach notification, review or an investigation, we may collect personal information (including sensitive information) about you indirectly from publicly available sources or from third parties such as: your authorised representative, if you have one applicant, complainants, respondents to a complaint, investigation, application or data breach notification or the third parties’ employees and witnesses.
We also collect personal information from publicly available sources to enable us to contact stakeholders who may be interested in our work or in participating in our consultations.
Collecting through our websites
The BulaTripAdvisor website is hosted in Fiji. There are several ways in which we collect information though our website.
We use our own tool to collect data about your interaction with our website. The sole purpose of collecting your data in this way is to improve your experience when using our site. The types of data we collect with these tools include:
Cookies are small data files transferred onto computers or devices by websites for record-keeping purposes and to enhance functionality on the website.
Most browsers allow you to choose whether to accept cookies or not. If you do not wish to have cookies placed on your computer, please set your browser preferences to reject all cookies before accessing our website.
Email lists, registrations and feedback
We will collect information that you provide to us when signing up to mailing lists and registering for our events, or when submitting feedback on your experience with our website.
Social networking services
We use social networking services such as Twitter, Facebook and YouTube to communicate with the public about our work. When you communicate with us using these services, we may collect your personal information, but we only use it to help us to communicate with you and the public. The social networking service will also handle your personal information for its own purposes. These services have their own privacy policies. You can access the privacy policies for Twitter, Facebook and YouTube (a Google company) on their websites.
Common situations in which we disclose information are detailed below.
Complaints and Reviews
If you make a privacy or Freedom of Information (FOI) complaint or apply for an FOI review, we will usually give a copy of the complaint or application to the respondent and, where relevant, affected third parties.
If a complainant or applicant requests that only limited information is disclosed to the respondent, we may not have enough information to be able to fairly proceed with the matter. The respondent must have sufficient information to respond to the matter in a meaningful way.
Disclosure of sensitive information
We only disclose your sensitive information for the purposes for which you gave it to us or for directly related purposes you would reasonably expect or if you agree, for example, to handle a complaint.
Disclosure of personal information overseas
Generally, we only disclose personal information overseas so that we can properly handle the complaint or application. For example, if:
Web traffic information is disclosed to Google Analytics when you visit our websites. Google stores information across multiple countries.
When you communicate with us through a social network service such as Facebook or Twitter, the social network provider and its partners may collect and hold your personal information overseas.
To ensure that the personal information we collect is accurate, up-to-date and complete we:
We also review the quality of personal information before we use or disclose it.
We take steps to protect the security of the personal information we hold from both internal and external threats by:
Access in your own data
Under the Privacy Act you have the right to ask for access to personal information that we hold about you, and ask that we correct that personal information. You can ask for access or correction by contacting us and we must respond within 30 days. If you ask, we must give you access to your personal information, and take reasonable steps to correct it if we consider it is incorrect, unless there is a law that allows or requires us not to.
We will ask you to verify your identity before we give you access to your information or correct it, and we will try to make the process as simple as possible. If we refuse to give you access to, or correct, your personal information, we must notify you in writing setting out the reasons.
If we make a correction and we have disclosed the incorrect information to others, you can ask us to tell them about the correction. We must do so unless there is a valid reason not to.
If we refuse to correct your personal information, you can ask us to associate with it (for example, attach or link) a statement that you believe the information is incorrect and why.
Submit your complaint
If you wish to complain to us about how we have handled your personal information you should complain in writing. If you need help lodging a complaint, you can contact us.
If we receive a complaint from you about how we have handled your personal information we will determine what (if any) action we should take to resolve the complaint.
If we decide that a complaint should be investigated further, the complaint will usually be handled by a more senior officer than the officer whose actions you are complaining about.
We will assess and handle complaints about the conduct of an Aussie Tutor officer.
You consent us to use your personal information to send you promotional material, about us or our products and services, as well as the products and services of our related entities and third parties, now and in the future. You also consent us to send you such information by means of direct mail, email, SMS and MMS messages.
If you do not want to receive marketing information from us, you can unsubscribe in any of the following ways:
How to contact us
You can contact us by:
4 Wailoaloa Road, Martintar, Nadi, Fiji
We acknowledge here that we have taken the above information with some modifications from The Fijian Information Law.